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Privacy Policy

Last updated: 19 September 2026

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The Enchanted Inkwell respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect, how and why we use it, who we may share it with, and the rights you have in relation to your information.

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1. Who we are

The Enchanted Inkwell is operated by The Enchanted Inkwell Ltd, company number 16274187.

For the purposes of UK data protection law, The Enchanted Inkwell Ltd is the data controller responsible for your personal information.

 

Trading address:
15A Castle Street
Cirencester
Gloucestershire
GL7 1QD

 

Registered office:
Oakley House
Tetbury Road
Cirencester
Gloucestershire
GL7 1US

 

Email: info@enchantedinkwell.co.uk
Telephone: 01285 653635

 

This policy applies to information collected through:

  • www.enchantedinkwell.co.uk;

  • our Shopify online shop;

  • our physical shop;

  • our printing and design services;

  • workshops and events;

  • email, telephone and social media enquiries; and

  • our email mailing lists.

 
2. The information we collect

Depending on how you interact with us, we may collect:

  • your name;

  • your postal, delivery and billing addresses;

  • your email address and telephone number;

  • information relating to an order, enquiry, workshop booking or printing request;

  • payment and transaction information;

  • correspondence between you and The Enchanted Inkwell;

  • your marketing preferences;

  • information you provide when creating an online customer account;

  • documents, photographs, artwork or other files supplied for printing, scanning, copying, binding or design work;

  • technical information such as your IP address, browser, device type and how you use our websites; and

  • information collected through cookies and similar technologies.

Payment-card details used for online purchases are processed securely by Shopify and the relevant payment provider. We do not ordinarily receive or retain your full card details.

Please avoid sending us sensitive personal information within documents submitted for printing unless it is necessary for the work requested.

 
3. How we collect your information

We may collect information directly from you when you:

  • make a purchase online or in our shop;

  • contact us by email, telephone, through our website or through social media;

  • submit a contact form;

  • subscribe to our mailing list;

  • book or attend a workshop or event;

  • ask us to undertake printing, copying, scanning, binding or design work;

  • create or use an online customer account; or

  • otherwise provide information to us.

We may also receive information automatically through our websites, or from organisations that help us provide our services, including Wix, Shopify, payment providers and delivery companies.

 
4. How and why we use your information

We use personal information only when we have a lawful reason to do so.

To fulfil a contract

We use your information when it is necessary to:

  • process, fulfil and deliver your orders;

  • provide printing, copying, scanning, binding or design services;

  • administer workshop and event bookings;

  • take payments and issue refunds;

  • manage customer accounts; and

  • communicate with you about an order, booking or service.

For our legitimate interests

We may use your information where it is reasonably necessary to operate and improve our business, provided that these interests are not overridden by your rights. This may include:

  • responding to enquiries;

  • providing customer service;

  • maintaining records of our communications;

  • preventing fraud and protecting our business and websites;

  • improving our products, services and websites;

  • keeping files used for repeat printing work where we reasonably believe a customer may wish to reorder; and

  • establishing, exercising or defending legal claims.

To comply with legal obligations

We may retain and use information where necessary to comply with accounting, taxation, consumer protection or other legal requirements.

With your consent

We rely on your consent when:

  • sending marketing emails to people who have chosen to subscribe; and

  • using non-essential cookies or similar technologies where consent is required.

You may withdraw your consent at any time. Withdrawing consent will not affect anything we lawfully did before you withdrew it.

 
5. Email marketing

If you subscribe to our mailing list, we may send you news about The Enchanted Inkwell, new products, events, workshops, offers and other updates.

Our mailing lists may be managed through Wix and Shopify. These providers process subscriber information on our behalf.

You can unsubscribe at any time by:

We will continue to send essential messages concerning your orders, bookings or enquiries even if you unsubscribe from marketing communications.

 
6. Customer printing and design files

When you provide a document, image, artwork or other file for printing or design work, we use it only to provide the service you have requested and to deal with related questions, corrections or reprints.

Files for ordinary or one-off printing work are normally deleted within 7 days of completing the work, where reasonably practical.

Files associated with repeat printing work may be kept for longer so that we can fulfil future reorders. We periodically review retained files and will delete them when they are no longer reasonably required.

You may ask us to delete a retained printing file at any time, although we may need to retain related invoices, order details or correspondence to meet our legal and accounting obligations.

Customers are responsible for ensuring that they have permission to provide us with personal information, photographs, artwork or other material belonging to another person.

 
7. Cookies and website information

Our websites use cookies and similar technologies. Cookies are small files placed on your device that help websites operate and may provide information about how visitors use them.

Some cookies are essential for functions such as shopping baskets, checkout, security and customer accounts. Other cookies may be used for analytics, preferences or marketing.

Where required by law, non-essential cookies will be used only after you have given your consent through the website’s cookie controls. You can change or withdraw your cookie choices through those controls or through your browser settings.

Disabling certain cookies may prevent parts of the websites or online shop from working correctly.

 
8. Who we share information with

We may share personal information with trusted organisations that help us run our business, including:

  • Wix, which hosts and supports our main website and its forms;

  • Shopify, which operates our online shop;

  • payment-processing providers;

  • delivery and postal providers;

  • email and marketing service providers;

  • website, software and IT-support providers;

  • accountants, bookkeepers, insurers and professional advisers; and

  • government authorities, regulators, courts or law-enforcement bodies where required by law.

We provide these organisations only with the information reasonably necessary for them to perform their services.

We do not sell or rent your personal information to other organisations.

If our business or its assets are sold or reorganised, relevant customer information may be transferred as part of that transaction, subject to appropriate confidentiality and data-protection arrangements.

 
9. International transfers

Some of our service providers, including Wix and Shopify, may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we rely on appropriate legal safeguards. These may include UK adequacy regulations, approved contractual protections or other safeguards recognised under UK data protection law.

Further information about the safeguards used by Wix and Shopify can be found in their respective privacy policies.

 
10. How long we keep information

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected and to meet our legal obligations.

Generally:

  • order, transaction, invoice and accounting records may be kept for at least six years, in accordance with legal and tax requirements;

  • ordinary printing files are normally deleted within 7 days after the work is completed;

  • repeat-work files may be retained for longer while they remain useful for future orders, subject to periodic review;

  • enquiry and correspondence records are retained only for as long as reasonably necessary to deal with the enquiry and any follow-up;

  • customer-account information may be retained while the account remains active and for an appropriate period afterwards;

  • mailing-list information is retained until you unsubscribe or ask us to delete it; and

  • information needed to resolve a dispute or legal claim may be retained until the matter has been concluded.

When information is no longer needed, we will delete it securely or anonymise it.

 
11. How we protect your information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

These measures include using reputable website, ecommerce and payment providers, limiting access to information and using password-protected systems where appropriate.

Although we take reasonable precautions, no method of transmitting or storing information can be guaranteed to be completely secure.

 
12. Your data-protection rights

Depending on the circumstances, you may have the right to:

  • ask for a copy of the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your information;

  • ask us to restrict how your information is used;

  • object to certain uses of your information, including direct marketing;

  • withdraw consent where we rely on consent;

  • ask for certain information to be transferred to you or another organisation; and

  • complain about the way we use your information.

These rights are not absolute and may be subject to legal exceptions.

To exercise any of these rights, please contact us at info@enchantedinkwell.co.uk. We may need to ask for information to confirm your identity before responding.

We will normally respond within one month.

 
13. Children’s information

Our websites and services are not specifically directed at children, and we do not knowingly collect personal information from children through our websites without appropriate permission.

If a child attends a workshop or event, we may collect limited information needed to administer the booking and ensure their safety. Where appropriate, this information should be supplied by a parent or guardian.

 
14. Links to other websites and social media

Our websites may contain links to other websites or social-media platforms. Those organisations are responsible for their own privacy practices. We encourage you to read their privacy policies before providing personal information.

 
15. Complaints

If you have a concern about how we use your personal information, please contact us first so that we can try to resolve it:

Email: info@enchantedinkwell.co.uk
Telephone: 01285 653635

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk

 
16. Changes to this policy

We may update this privacy policy when our services, working practices or legal obligations change. The latest version will be published on our website, with the date of the most recent update shown at the top.

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